Frequently Asked Questions
 
I have not received my e-tickets.
Please check your spam and junk e-mail inbox fist.
It is possible that your spam filter defines the e-tickets as spam.
 
When will I receive the e-tickets?
The e-tickets will be send to your e-mail account directly, if the payment is completed and/or you have finished the complete registration.

Is your e-mail address a hotmail account?
Hotmail places the e-mail with the enclosed e-tickets directly in the junk e-mail folder. If you do not find the tickets in this folder you can send us an e-mail: secondhome2010@summit.nl.

I cannot print the e-tickets.
In order to print your e-tickets the program Adobe Reader has to be installed on your computer. If this is not the case you can download this program for free: http://get.adobe.com/uk/reader/

In case you have received an e-mail confirmation with your e-tickets enclosed and downloaded Adobe Reader but it is still impossible to print your e-tickets, you can pick up your tickets at the helpdesk at the fair.  

How can I install Adobe Reader?
You can download Adobe Reader thru the following link: http://get.adobe.com/uk/reader/.

Step 1:
Select your country, your system (windows version) and your internet connection.

Step 2:
Click ‘next’.

Stap 3:
Click ‘download’.

Step 4:
A new window will open. Click ‘save’.
Choose a location on your computer to save the program. After click ‘save’ again.

The program will be installed automatically. 

My virus scanner detects a virus in the confirmation e-mail.
Probably is the security level of your virus scanner set very high. 
It is absolutely not possible that the e-mail contains a virus. If you enable the virus scanners it is possible to open and print the e-tickets. In case you experience any problems you can also request your e-tickets via secondhome2010@summit.nl.

Can I use my e-ticket more than once and for more than one person?
This is not possible. You are able to print e-tickets unlimited. But at the entrance every ticket will be checked and scanned. Every ticket has a unique barcode, which is valid for entrance only once. You need one unique ticket per person.

Where do I have to pay attention to when printing my e-tickets?
Because every ticket will be scanned at the entrance of the fair, it is important that the barcode on the ticket is printed clearly. Our advice is to print the ticket at a high or moderate quality (not at concept or low quality). Please make sure that the toner of your printer contains enough ink to print the tickets clearly.

Even after reading these frequently asked questions and answers I still have questions about my e-tickets.
If you still have questions about your e-tickets or the entrance procedure please send an e-mail to: secondhome2010@summit.nl.